Getting found is hard.
Being selected is even harder.
Today’s consumers are looking for more than just your star rating.
Thryv® helps ensure you have both quantity and recency of reviews
to help you gain online credibility.
Review Monitoring
Reviews are the most effective form of word-of-mouth advertising.
- Quickly check your average rating and read reviews from popular online review sites.
- Link directly to these review sites from your dashboard to respond to the posted reviews.¹
- Know what your customers are saying about you with instant review notifications to your mobile device.
- Respond quickly and easily to build relationships with your clients and your online reputation.
*This feature is not available or may have limitations in Canada.
Review Generation
Auto generate, manage and respond to online reviews for your business that feed to Google™.
Thryv; lets you know every time you get a new review from Thryv, Google , Facebook® and Yelp® networks.With one click, you can respond right from inside Thryv.
Maintain your reputation by asking your customers to rate
your business after a payment, invoice, or service.
*This feature is not available or may have limitations in Canada.
Review Acknowledgment Service
Thank and acknowledge your most valuable customers who give you 4 and 5 stars.
It’s just as important as responding to negative reviews.
It shows that you're attentive and responsive, two critical ingredients to getting more business.
Don’t have time to acknowledge your business reviews?
Thryv offers Review Acknowledgment Service and will respond within one business day for you.
*This feature is not available or may have limitations in Canada.
Why you need to take customer experience serious and make it personal!
Why you need to ask for reviews after a service:
Customers who refer friends to companies are responsible for 65% of new business, and those friends are 4X more likely to buy from you.2
Why you need to respond to reviews:
Even when a customer has a terrible experience,
if you’re able to make it right, then
70%
of
customers will give you a second chance.2
Competitor Watch
Monitor and keep tabs on your competition’s online reputation.
Compare your business to four other competitors to see how you rank against the competition.
Success with review feature is as simple as hitting send and the next day seeing new reviews.
Kelsy Martin | Winters HVAC
1. When responding to reviews, users must follow the processes and rules for each individual site.
2.
https://www.goto.com/blog/connect/4-smb-customer-service-tips-win-and-keep-customers#